Submit a Claim Tutorial

To submit a warranty claim on a existing product; please click the below button.
1Visit Warranty Claim Website
a
Login to www.upgnet.com with user name and password
b
Click on “Go to Centers”
c
Go to the “Warranty Center” on the main menu
d
Choose “Warranty Claims”
e
Look for “Submit Standard Warranty Claim” and choose ‘Parts, Labor and Change Out claim’
f
Enter the document control number

This can be anything you want to use to reference back to your original paper work (work order number, service ticket number, Source1® invoice number, customer’s last name etc.)

2Enter Unit Information
a
Enter Serial Number of the unit that the part belongs to
Serial numbers are 4 letters and 6 numbers (example LLLL######) or a letter, number, letter and 7 numbers (example L#L#######)
b
Enter date the part failed
c
Enter your Nate Certification number*

If you are participating in the Nate incentive program, enter your Nate Certification number. If you are not participating in this program do not enter any information.

d
Click ‘Continue’ button
e
Enter Consumer’s information

Must be that of the Homeowner/End User and Equipment Location

f
Click ‘Continue’ button
3Enter Parts Information
a
Enter reference number*
This can be anything you want to use to reference back your original paper work (work order number, service ticket number, Source1® invoice number, customer’s last name etc).
b
Click ‘Continue’ button
c
Scroll down until you see the “Add Parts Section”
d
Enter New & Failed part numbers

All parts begin with S1-

e
Verify invoice number field is filled in
f
Enter your 7-digit Source1® invoice number in the box to the right

Do not add the -00/-01 suffix with your invoice number

4Submit Claim
a
Click ‘Add’ button
b
Print a copy of your claim for your records
c
Click ‘Continue’ button.
d
Amount Requested Screen – please verify amount
e
Click ‘Submit Claim’ button